FAQ

Q: My order has not arrived - what do I need to do?

A: Please click on the track my order button on the left hand navigation bar and type in your tracking details which have been sent out to you via email upon dispatch.

Q: When can I expect my order to arrive?

A: Please see our delivery information link of the left hand navigation bar.

Q: Do you ship internationally?

A: Currently we only will ship to UK destinations but plan to open this up to Europe at a later date.

Q: What payment methods do you accept?

A: We accept all credit and debit cards. We accept personal and business cheques - Please make payable to I want stationery Ltd. We accept UK Postal orders made payable to I want stationery Ltd. We also offer 30 day business accounts available to businesses and sole traders, subject to status and credit check.

Q: Do you have a returns policy and what is it ?

A: Yes we have a returns policy in place to protect our customers and to give you peace of mind should anything go wrong. We accept returns within 30 days of purchase in original condition as the goods were sent out, please see our returns policy link on the left hand side navigation bar

Q: Can I call you over the telephone with any enquiries

A: Yes, you are welcome to call us, with any enquires. Our Telephone number is 0845 034 7733. Lines are open Monday to Friday 9am till 5.30pm.

Q: Why have you not replied to my email?

A: We always reply to your emails during our office hours and will deal with all emails during this time. Please make sure your spam filter is turned off so you may receive our emails.

Q: Can I collect my order in person?

A: Yes, you are welcome to come and collect your order. Please call us on 0845 034 7733 for directions and to arrange a collection time.

Q: What are your opening times?

A: Our Office hours are Monday to Friday 9am until 5.30pm.

Q; Who can order from our website?

A: We can accept orders both from general public and businesses.